Why Are My Custom Contract Pages Blank on Contra?

I am selecting a custom contract and when I go to sign it, all the pages are blank except for the bottom one that is generated by Contra. Anyone know why that might be the case?

contracts Contra bug

Kyle Humber

@Ben Hansen custom is for if you have your own contract you want to use. I assume you would upload it separately to have it on hand, but I am not sure what that process looks like

@Kyle Humber Yeah I am using my own contract that we already signed via adobe acrobat sign. I just want to use contra as the payment manager.

Madi 💫

max

hey @Ben Hansen! tagging in our support team who can help investigate @Isabel Feuerstein

Isabel Feuerstein

pro

Hey @Ben Hansen! Any chance this file is encrypted? If so, you'll need to upload a non-encrypted version for it to be visible on Contra. If not, lmk!

@Isabel Feuerstein I don't think it is encrypted. I can open it without being signed in to anything. It does come from adobe acrobat sign.

Isabel Feuerstein

pro

@Ben Hansen Got it! Just sent you an email from hello@contra.com so we can look into this more

@Madi 💫 do you know if it is possible to set up the payment without having contra wrap a contract around mine? I assumed if I was uploading a custom contract, then it would just use that contract that we already agreed on. I am just trying to bring clients not already on Contra into Contra and I am having a rough time doing that.

Nia Nguyen

pro

@Ben Hansen

When you say “wrap a contract around mine,” do you mean you'd prefer Contra not to add any structure like scope or deliverables?

If so, the best option would be to use a one-off invoice, which is more flexible and doesn’t require setting up a full project or proposal on Contra....

@Nia Nguyen I see that option. I want to make sure that I can have the project be a verified project. If I do the invoice through you but the contract on the side, can I still have a verified project?

David Roeske

pro