Overview Tandem helps businesses manage and scale procurement across multiple locations. While th...

Overview Tandem helps businesses manage and scale procurement across multiple locations. While th...Overview Tandem helps businesses manage and scale procurement across multiple locations. While th...

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Masudur Rahman

pro

• Jan 6

Overview

Tandem helps businesses manage and scale procurement across multiple locations. While the product had strong fundamentals, the existing UI and design system created friction in onboarding, checkout, and daily workflows—limiting growth and user satisfaction.

Problem

- Inconsistent UI patterns across the product

- High drop-offs during sign-up and checkout

- Unclear hierarchy and action prioritization

- Design debt is slowing down product iteration.

Solution

Built a scalable design system (typography, color tokens, components, states). Simplified onboarding and sign-up flows to reduce cognitive load. Optimized the checkout experience with clearer steps, validations, and CTA.s Improved visual hierarchy and interaction feedback across key screens

Summer Chang

pro

• 13h

The problem it solves

Every freelance designer knows the feeling — someone fills out your intake form, and suddenly you're the bottleneck. Writing follow-ups, sending confirmations, drafting reminders, chasing proposals. The work before the work.

I built the Client Intake Agent to handle all of it.

What it does

A 9-step automated pipeline that runs from the moment a lead submits an inquiry to the moment they receive a proposal — with the right things automated and the right things kept as drafts for human review.

→ New intake submission → agent drafts a branded Gmail follow-up with portfolio examples matched to the client's service request → Lead books a call → confirmation email auto-sends instantly → Day before the meeting → reminder auto-sends at 7am → After the call → agent drafts the proposal, contract, and deposit invoice when you're ready

Why it's reusable

The agent is built as a template — not tied to one person's data. Anyone can duplicate it, swap in their booking link, populate their portfolio database, and run the same workflow in under an hour. The instructions include a full constants block, defined status values, and copy-paste prompts to get started immediately.

Judging criteria — how this entry maps

— Clarity of use case: Freelance designer, client intake, first inquiry to signed proposal — Quality of instructions: Step-by-step pipeline, named triggers, send rules, guardrails, status definitions, and fallback logic — Reliability and safety: Human review on every client-facing email except confirmations and reminders — where timing matters and content never changes — Impact: Eliminates the highest-friction part of freelance ops — the first 72 hours after a lead reaches out — Craft: Branded emails, STAR-format portfolio database, placeholder links for DocuSign and QuickBooks, and a clean setup guide anyone can follow

Links

— Custom Agent: https://www.notion.so/agent/3352d5cd-4ef4-80a1-a3d6-009263fd916f — Marketplace listing: https://www.notion.so/marketplace/custom-agents/client-intake-agent (in review)