Conversational AI Chatbot Design for a Go-Karting PlatformConversational AI Chatbot Design for a Go-Karting Platform
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Imalsha Kandamby
• 15h
Chat Assistant for Go-Karting Platform
Designing a conversational AI chatbot integrated into Kartclass's existing product, spanning web and mobile.
Full Case Study : https://imalshakandamby.github.io/project-kartclass.html
Problem:
The chatbot needed to fit into an existing product and brand without feeling bolted on, serve a niche go-karting audience, and work with no existing conversational pattern to build from.
Solution:
I designed the chatbot to extend Kartclass's product rather than sit apart from it, maintained full brand consistency, structured advice into 6 domain-specific categories, and defined a clear greeting-to-advice-to-follow-up conversation structure.
Impact:
A chatbot that feels native rather than bolted on, brand voice maintained rather than diluted, and one assistant equally usable across web and mobile.
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