Key Deliverables:
• Mapped end-to-end service workflows and intake procedures, eliminating friction across multi-step user onboarding.
• Conducted 20+ qualitative discovery sessions and usability walkthroughs with prospective partners to shape core service specifications.
• Built structured tracking systems in Google Sheets and Excel to manage stakeholder touchpoints, milestone deliverables, and operations with zero record loss.
• Secured 3 competitive startup awards and established clear cross-functional SOPs for ongoing service execution.