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Client Communication and Email Support
Example of organized client communication used to keep projects moving, provide updates, schedule meetings, track follow ups, and make sure important details do not get missed. This type of work includes email management, reminders, client support, status updates, and internal coordination.
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Starting the week with 3 client calls in a row.
2 active Framer + brand projects
1 new product design lead
Later this week I’m catching up with a former client who went from Seed to enterprise in 3 years. Could turn into my biggest project so far ✌️
Going from Seed to enterprise in 3 years is a serious journey. What interests me is how much changes operationally as a business scales. More customers, more data, more moving parts, and suddenly visibility becomes just as important as growth itself. Excited to see what comes from that conversation! 🔥
Does someone on your team lose a day or two building the sales report every week or month?
That was the starting point at Mokobara, the premium travel brand. Pulling sales across all their stores, checking returns, reconciling the numbers and emailing each manager took 1 to 2 days every cycle, with 8+ hours of that spent just reconciling.
I built them an automation on Make.com a few months ago. It has run on its own ever since, weekly and monthly:
Make pulls every sales record from BigQuery, 100K to 250K per cycle. That is too many for one request, so it reads them page by page and stitches them back together.
It calculates the numbers the team actually uses: net sales per store after returns and discounts, return rates and the change against the last period.
It builds a CSV with the full breakdown and a short email summary you can read in 60 seconds.
It reads a Google Sheet of store representatives and emails every one of them the report for their own store.
The result: the reporting problem is gone. The report went from 1 to 2 days of manual work to fully automatic, and the 8+ hours of reconciliation dropped to zero.
Two things I would do the same way again:
Calculate "net sales" in the automation, not in the warehouse. The business rule for what counts as a net sale is not what the raw data stores.
Send people their slice, not the whole report. One report for everyone gets skimmed by everyone.
The figures in the image are placeholders, the real ones stay with the client.
What report is your team still building by hand? Tell me where the data lives and I will tell you how I would automate it.
Most of my client relationships run 100% async—no calls, no meetings.
It sounds counterintuitive for creative work like Pinterest strategy, but it actually works better: clients send me context once, I turn it into a plan, and updates happen on their time, not mine.
The trade-off is I have to over-communicate in writing. Every update includes what's done, what's blocked, and what I need from them—no guessing required on either end.
If you've ever wished a freelancer just... handled it without needing a weekly call, that's the kind of collaborator I try to be.
#AsyncWork #FreelanceLife #RemoteWork #PinterestManager #ClientCommunication
