Interactive Dashboard for Consumer Complaint Analysis 2019-2023Interactive Dashboard for Consumer Complaint Analysis 2019-2023
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The Consumer Complaints Dashboard: Insights & Actions provides an interactive view of consumer complaints for a financial institution from 2019 to 2023. It categorizes data by state, product, issue, and includes slicers for each category plus a timeline filter. A key feature tracks complaints resolved with monetary compensation, offering insights into service response and complaint trends. This tool supports targeted improvements by allowing users to identify high-complaint areas and analyze data over time, helping the institution enhance customer satisfaction.
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