Visiting a dated healthcare booking flow as part of an interview exercise presented multiple opportunities for improving and enriching the user experience.

Capsule CRM and Transpond.io (an email marketing platform) combine in a fast way to sign up to Transpond and as a fully-featured sidebar integration.

A self-initiated project with the aim to refresh the app account summary to accompany a technical migration to a new payment system and Javascript framework.

Introducing a highly requested feature to allow customers to send emails directly to their stored contacts from within the Capsule UI.

A beautiful, modern signup flow that made getting started with Capsule CRM faster and simpler.

Applying user research methods to identify a quick-win solution to a customer insights-driven UX problem in the conversion funnel.