Aashiq Muhammadh
Data Analyst, Tableau Dashboards, Excel Reporting & Business
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Insight Desk - Internal AI Analytics for Every Team
A workspace concept that helps employees across departments turn business data into clear insights, visual summaries, and downloadable Excel reports.
Employees select approved files and describe their analysis goals, such as comparing performance, understanding trends, identifying delays, or finding improvement opportunities. The workspace would organize the analysis into useful charts, supporting tables, and recommended next steps.
The goal is to reduce repetitive spreadsheet work, make analysis more accessible, and support better-informed decisions across finance, sales, marketing, HR, operations, and other teams.
A company-managed environment, with appropriate access and data-handling controls, could also reduce the need to share confidential information with external services.
My contribution focuses on the business concept, analysis requirements, workflow design, and practical reporting needs.
Portfolio concept with an illustrative interface; no confidential company data is included.
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5
Touchline - Fashion Product Video Campaign
A vertical fashion ad that brings a modern feel to retro sportswear.
The video moves between styled model shots, product views, and close-up fabric details, with animated text and transitions set to an original electronic soundtrack. Warm burgundy and cream tones tie the visuals together for a polished, cohesive look.
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10
AI-Assisted Chat QA | From Review to Agent Coaching
Turning customer conversations into actionable service improvements.
THE BUSINESS PROBLEM
Manual chat reviews can limit quality coverage and leave managers with scores that don’t clearly explain what agents need to improve.
THE CONCEPT
An AI-assisted review workflow that evaluates conversations against a defined scorecard covering accuracy, empathy, ownership, and resolution completeness. It would highlight supporting conversation excerpts, flag uncertain assessments for human review, and group recurring issues into coaching themes.
BUSINESS QUESTIONS
• Are repeat contacts linked to unclear explanations or incomplete resolutions?
• Which issues require agent coaching—and which require better processes?
• Are coaching actions improving conversation quality over time?
HOW SUCCESS WOULD BE MEASURED
Review coverage, agreement with human reviewers, recurring quality issues, and repeat-contact rate.
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23
E-commerce Support Automation | SOP Architecture & Process Improvement
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52