What's included

• Resolved Technical Issues:

  Successful resolution of reported technical problems, whether related to hardware, software, or network issues.

• User Training Materials

  Development of training materials to educate users on IT systems, applications, and best practices.

• Remote Support Sessions

  Documentation of remote support sessions, including issues addressed and solutions provided.

• Adherence to Service Level Agreements (SLAs):

  Ensuring that IT support activities meet the agreed-upon SLAs, including response times and issue resolution.

• User Satisfaction Surveys

  Gathering feedback from users through surveys to assess the quality of IT support services and identify areas for improvement