What's included

• Effective Communication

  I clearly and concisely communicate with customers through various channels (phone, email, chat, etc.) and provide accurate and relevant information to customers.

• Customer Satisfaction

  I work towards achieving high levels of customer satisfaction, gather feedback, and use it to improve the overall customer experience.

• Documentation

  I always strive to maintain accurate and detailed records of customer interactions, issues, and resolutions. and use a customer relationship management (CRM) system or similar tools to track and manage customer interactions.

• Follow-Up

  I will follow up with customers to ensure that their issues are fully resolved and that they are satisfied with the resolution and proactively reach out to customers for feedback after problem resolution.

• Timely Issue Resolution

  Resolve customer inquiries, issues, and complaints in a timely and efficient manner. Ensure that customer problems are addressed promptly and effectively.