E-commerce Support & Website Optimisation (TIER 2)

Delvina Mckinson

Contact for pricing

About this service

Summary

For small businesses needing lighter support, my tier 2 service offers essential e-commerce services, focusing on product listing optimisation, merchandising, and usability improvements to keep your store running smoothly.

Process

Enquiry & Discussion – You send me a message via Contra or email with your needs. We’ll have a quick chat via email or a short call to clarify goals and specific requirements.

Project Confirmation – Once we agree on the details, I’ll send a summary of the work, timeline, and any access I might need (e.g., WordPress, Shopify, or Google Analytics).

Work in Progress – I’ll get started on the deliverables, keeping you updated via email or a shared document with regular check-ins.

Delivery & Review – I’ll send the final work in your preferred format (Google Docs, CSV, PDF, or direct store updates) with clear explanations. You review it, and if needed, I make one round of revisions.

Final Wrap-Up – I provide brief post-project support for any clarifications and offer final recommendations or next steps. If you need ongoing support, we can discuss future projects

What's included

Basic E-commerce Product Upload
I will upload product listings to your e-commerce store (WordPress, Shopify, or Salesforce Commerce Cloud) with: Accurate product titles, descriptions & images Variant linking & basic categorisation 📄 Format: Direct store upload (no CSV) 📦 Quantity: Up to 10 product listings 🔄 Revisions: 1 revision included ⏳ Turnaround Time: 2-3 business days
Mini UX & Usability Check
A quick audit of your store’s usability, highlighting: Basic navigation & mobile-friendliness Key product page improvements One competitor comparison 📄 Format: Short PDF or email summary 📦 Scope: Homepage + 2 product pages 🔄 Revisions: None ⏳ Turnaround Time: 3 business days
Quick E-commerce Data Snapshot
I will provide a simple performance overview based on Google Analytics, covering: Top 3 best-selling & underperforming products Bounce rate & drop-off insights 2 key improvement suggestions 📄 Format: Short Google Sheets or PDF report 📦 Scope: 14-day analytics snapshot 🔄 Revisions: None ⏳ Turnaround Time: 5 business days
Basic Merchandising Review
A simplified merchandising check focusing on: Featured product placements Category structure improvements 2 quick action steps for better visibility 📄 Format: Bullet-point email or Google Docs summary 📦 Scope: Homepage + 1 key category page 🔄 Revisions: None ⏳ Turnaround Time: 3 business days

Example projects