VocalPoint – Actionable Insights from Customer Feedback

Rajarshi Dasgupta

Starting at

$

1,000

/wk

About this service

Summary

I’ll turn your raw form responses or survey data into clear, structured insights—highlighting what your customers are really thinking and feeling. With sentiment tagging, theme grouping, and a clean summary dashboard, you’ll go from “just feedback” to actual decision-ready signals. Not just information, but insight that drives action.

Process

Collect & Review Raw Feedback You’ll share form responses (Google Forms, Typeform, etc.) or any existing feedback data. I’ll review it and assess quality, volume, and format.
Structure & Clean the Data I’ll organize the data into a readable format—grouping by questions, comments, and submission metadata if available.
Analyze Sentiment & Identify Themes Using AI tools and manual review, I’ll tag emotional tones (positive, neutral, negative) and extract recurring themes and pain points.
Build the Insight Dashboard You’ll get a summary view (in Notion or Google Sheets) that highlights what matters most—top issues, opportunities, and trends.
Optional Automation Setup If needed, I’ll automate your feedback workflow using tools like Zapier, so new responses flow straight into your insights dashboard.
Review & Handover We’ll do a final walkthrough of your setup and insights, so you can share it with your team or act on it right away.

FAQs

  • What kind of feedback can you analyze?

    Any form-based responses—Google Forms, Typeform, Airtable submissions, or even CSV exports from surveys or CRM feedback. If it’s text, I can work with it.

  • How do you analyze sentiment or themes?

    I use a combination of AI tools (like GPT) and human review to tag emotional tone and group related feedback into themes that actually make sense to your team.

  • Will this help me make real decisions?

    Yes—this isn’t just charts and tags. You’ll get a clean summary of actionable insights: what people are saying, how they feel, and what’s trending across responses.

  • Where do I access the results?

    You’ll get a Notion or Google Sheets dashboard summarizing your insights. It’s structured for quick reviews and easy sharing with stakeholders.

  • Can you automate the feedback pipeline?

    Absolutely. I can set up an automation flow (using Zapier or Make) that pulls new responses into your structured system—so your insights stay fresh.

  • What makes your solution different from tools I’ve used before?

    This isn’t a generic survey report—it’s a human-guided analysis tailored to your questions and goals, delivered in a way that’s actually usable for your business.

What's included

  • Feedback Collection & Structuring

    Consolidate form responses or survey inputs into a clean, organized format using Google Sheets or Airtable for easy analysis.

  • Sentiment & Theme Analysis

    Identify key emotional tones (positive, neutral, negative) and group feedback into actionable themes using AI-supported pattern recognition.

  • Insight Summary Dashboard

    Create a visual summary in Notion or Sheets highlighting trends, recurring pain points, and opportunities—designed for quick stakeholder review.

  • Workflow Automation (Forms → Insights)

    Set up automations via Zapier or Make to streamline the feedback flow—collect, analyze, and update insight dashboards automatically.

Skills and tools

Business Strategist

Consultant

Data Analyst

Google Sheets

Google Sheets

Notion

Notion

OpenAI

Typeform

Typeform

Zapier

Zapier

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