What's included

• Process Map

  I will shadow your team to understand an internal business process. Based on my understanding, I will generate a diagram of the process in question, illustrating customer, internal, and 3rd party touchpoints.

• Process Documentation

  In addition to the diagram, I will outline your process step by step in minute detail. This will help you train teammates and new hires on the process.

• Process Improvements

  I will provide recommendations on how to improve your process, whether that's through adding / removing steps or tools, creating documentation, outsourcing, automation, or something else.

• Change Management

  I will roll out the new / updated process to your team, with written & video training.