Customer Service Rep.
Starting at
$
150
/wkAbout this service
Summary
FAQs
What kind of support do you provide?
I provide comprehensive support across various channels, including phone, email, and live chat, ensuring customers receive timely assistance with their inquiries.
How do you handle difficult customers or challenging situations?
I approach difficult situations with patience and empathy, as I actively listen to the customer's concerns. I try to find a resolution that satisfies their needs while adhering to company policies, if any.
What tools do you use for customer support?
I use various tools, including CRM software for tracking customer interactions and live chat platforms for real-time communication.
What's included
Timely Responses to Inquiries
Prompt answers to customer questions via phone, email, or chat, ensuring quick resolution of issues.
Customer Feedback Summaries
Regular reports on customer feedback and insights gathered during interactions, helping to identify areas for improvement.
Personalized Follow-Up Communication
Customized follow-up messages to customers after their issues are resolved, ensuring satisfaction and fostering loyalty.
Customer Service Strategy Document
A comprehensive plan outlining the approach to customer interactions, including response protocols and service standards.
Recommendations
(5.0)
Client • Mar 5, 2025
Recommended
I highly recommend Benita for her exceptional work. She joined us when we needed a social media and content strategy and delivered a well-planned, effective approach that quickly boosted our reach and followers on social media. Benita is organized, resourceful and creative. She is easy to work with, responsive, and attentive to our needs. Benita has been a tremendous asset, and I recommend her for any social media strategy/marketing role.
Client • Nov 26, 2024
Recommended
Benita is very reliable and hardworking. From day 1 she had an organized and set strategy for my brand. She asked important questions and got to work. She introduced ideas and was open to constructive feedback. I will gladly work with her again and look forward to continued collaboration. Thanks for all the great work.
