Customer Service Rep.

Benita Nicholas

Starting at

150

/wk

About this service

Summary

I know what it's like losing a sale due to late response. I get it, you have other pressing issues to handle than staying online responding to customer inquiries. Now that is where I come in;

I offer dedicated customer service support focused on delivering exceptional experiences and resolving inquiries efficiently. What sets me apart is my commitment to understanding each customer's unique needs, my proactive approach in problem-solving, and my ability to foster positive relationships that drive customer loyalty and sales.

I know what to say to make a customer buy, as long as they are the ones who messaged first indicating interest for that product, they would definitely end up buying. I have a serious knack for following-up and can be a pain in the behind sometimes, but it's all for the good of the brand.😉

Say Goodbye to always being burnt out due to tackling loads of customer inquiries. Let me help you ease that burden so you can focus on other aspects of your business.

Ready to make more sales through your DM? Send me a message now let's chat!

FAQs

What kind of support do you provide?
I provide comprehensive support across various channels, including phone, email, and live chat, ensuring customers receive timely assistance with their inquiries.
How do you handle difficult customers or challenging situations?
I approach difficult situations with patience and empathy, as I actively listen to the customer's concerns. I try to find a resolution that satisfies their needs while adhering to company policies, if any.
What tools do you use for customer support?
I use various tools, including CRM software for tracking customer interactions and live chat platforms for real-time communication.

What's included

Timely Responses to Inquiries
Prompt answers to customer questions via phone, email, or chat, ensuring quick resolution of issues.
Customer Feedback Summaries
Regular reports on customer feedback and insights gathered during interactions, helping to identify areas for improvement.
Personalized Follow-Up Communication
Customized follow-up messages to customers after their issues are resolved, ensuring satisfaction and fostering loyalty.
Customer Service Strategy Document
A comprehensive plan outlining the approach to customer interactions, including response protocols and service standards.

Recommendations

(5.0)

Habib Akande • Brimstone Real Estate Ltd

Client • Mar 5, 2025

Recommended

I highly recommend Benita for her exceptional work. She joined us when we needed a social media and content strategy and delivered a well-planned, effective approach that quickly boosted our reach and followers on social media. Benita is organized, resourceful and creative. She is easy to work with, responsive, and attentive to our needs. Benita has been a tremendous asset, and I recommend her for any social media strategy/marketing role.

Funmi Oke • Oke Legal Group

Client • Nov 26, 2024

Recommended

Benita is very reliable and hardworking. From day 1 she had an organized and set strategy for my brand. She asked important questions and got to work. She introduced ideas and was open to constructive feedback. I will gladly work with her again and look forward to continued collaboration. Thanks for all the great work.

Skills and tools

Customer Support Representative

Social Media Manager

Google Ads

Instagram

Salesforce

Slack

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