Creative Design Retainer
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About this service
Summary
Process
FAQs
What is a design retainer, and how does it work
A design retainer is an ongoing service where you reserve a set number of design hours each month for your business. I’ll handle all your design needs within that time frame.
How do I know how many hours I’ll need each month?
We’ll discuss your typical design needs during the discovery call to determine the right number of hours to keep your projects running smoothly.
What types of design work are included in the retainer service?
Social media graphics, marketing flyers, digital ads, website banners, business collateral, merchandise design, and more—excluding presentation design and infographics. If you need a rebrand or a website design service, this will NOT be included in this monthly retainer service as we have a separate service to get those done for you!
Can I change the number of hours each month based on my needs?
Yes, you can adjust your monthly hours if your design needs fluctuate—just let me know in advance.
What happens if I don’t use all of my hours for the month?
Any unused hours will not roll over, so it’s important to use them during the month.
What if I need more design work than the hours I’ve selected?
I’ll continue working on overage hours, and you’ll receive a separate invoice for any additional time at the end of the month.
How do you ensure all designs stay consistent with my branding?
I always refer to your brand guidelines and previous work to ensure all designs align with your brand’s style and tone.
Will I be charged extra for any overage hours?
Yes, any work beyond your selected hours will be charged at the agreed hourly rate and invoiced at the end of the month.
How do I request design work each month?
You can send design requests via our client portal where you'll be able to see the progress of it, and I’ll keep track of the time spent on each task throughout the month.
What’s the process if I need to cancel or pause the service?
Just give me two weeks’ notice, and we can wrap up any ongoing projects before ending or pausing the service.
Are there any long-term contracts, or is this month-to-month?
We offer monthly rates locked in for a minimum of 3 months and month-to-month options for flexibility.
How do you handle revisions or changes to the designs?
Revisions are included within the agreed hours, and I work with you to ensure the designs meet your needs.
What’s the turnaround time for design requests?
Typically, I aim for a 1-3 day turnaround, depending on the complexity of the request and the number of hours booked. The larger the project, the longer the turnaround time and I'll always give you an estimated time of completion for those.
Can I use this retainer for multiple brands under my business?
Yes, as long as it fits within your booked hours, I can work on multiple brands under your umbrella.
I run an agency that hires designers to do white label service. Can I hire you?
Absolutely! We'd be happy to do white-label design services for you and your clients.
What's included
Social Media Graphics
Customized posts for Instagram, Facebook, LinkedIn, and other platforms, designed to match your brand’s style and voice.
Marketing Flyers & Posters
Professionally designed digital or print-ready flyers and posters for events, promotions, or announcements.
Email Newsletter Design
Branded and visually engaging email templates to increase open rates and enhance readability.
Digital Ads
Eye-catching ad creatives for platforms like Google, Facebook, and Instagram to help boost your campaigns.
Website Graphics & Banners
Custom banners and graphic elements tailored to enhance your website’s visual appeal and user experience.
Business Collateral
Designs for business cards, letterheads, and envelopes that align with your brand identity.
Merchandise Design
Custom designs for branded merchandise like t-shirts, hats, or mugs, ready for production.
Event Materials
Designs for event signage, brochures, or programs that create a cohesive brand experience at any event.
Custom Icons & Illustrations
Tailor-made icons or illustrations to visually enhance your digital or print content.
Example projects
Recommendations
(5.0)
Client • Nov 16, 2024
Recommended
Working with Stacey was a fantastic experience. Clear communication, met deadlines, and was adaptable to changes. The final brand identity is exceptional!
Client • Sep 12, 2024
Recommended
Jennifer at AAXIS hired Stacey and recommends working with them
Client • Aug 31, 2024
Recommended
She was amazing! She really took my vision and turned it into something I could be proud of! Im very excited to start implementing my brand into my business!
Client • Aug 14, 2024
Recommended
Nina recommends working with Stacey
Client • May 14, 2024
Recommended
Stacey was an absolute pleasure to work with! They were efficient, creative, and forward-thinking, always listening and collaborating effectively. I loved all the tools they used to share updates, which saved time and made it super easy to reference if any questions came up. I would 110% recommend working with Stacey and her team at Three Rivals!"
Client • May 2, 2024
Recommended
Elizabeth recommends working with Stacey
Client • Apr 14, 2024
Recommended
Stacey was just what I'd hoped for on this project. She responded quickly, worked efficiently and effectively. She understood what I needed and came up with the best solution to make it happen so I could meet my deadline. Highly recommend!
Client • Apr 9, 2024
Recommended
Beinth at KAEINTHE hired Stacey and recommends working with them
Client • Sep 12, 2023
Recommended
Stacey is a great designer to collaborate with. She patiently listened to my project and seized my vision which she delivered in a timely manner. She is very positive, understanding, "organically" creative and very transparent with her work
Recommended
Stacey is truly a gem to work with! She has a solution-driven mindset and excellent listening skills. Her communication skills, responsiveness, and positivity during the website design dynamized and eased up the project. Highly recommended!
Client • Feb 5, 2024
Client • Feb 2, 2024
Recommended
Stacey is an amazing designer! Not only does she intently listens to the client's needs and executes appropriately, but she is immensely pleasant to communicate with and it's such a joy to collaborate. You won't miss with Stacey! Amazing!
Client • Dec 6, 2023
Recommended
Natalie recommends working with Stacey
Client • Sep 28, 2023
Recommended
Stacey is fantastic at all things design and web! She is very organized and dependable!
Client • Aug 1, 2023
Recommended
This was my first branding experience and Stacey set the bar high. She communicated clearly, operated professionally, and remained super responsive. I felt seen and heard. I highly recommend Stacey to help you bring your vision to life!!
Client • Jul 13, 2023
Recommended
Stacey was amazing, she was very detailed in capturing my vision. She communicated with me effectively and worked around my schedule.She absolutely killed my brand design I couldn’t be happier. Definitely a 10/10 I would recommend her to anyone starting a business or building a business brand to get a professional logo done
Client • May 9, 2023
Recommended
Stacey is a joy to work with! She's a great listener, understood the brief well, and was incredibly thoughtful and fun to get to work with. We finished our project ahead of schedule and we're continuing to work with her beyond this project!
Recommended
We love working with Stacey. She's fast, thorough, and super communicative. It's been such a great experience working with her on multiple pieces of our brand!
Client • Jun 21, 2023
Client • May 9, 2023
Recommended
It is my absolute pleasure to recommend Stacey Troutman for a position with your organization. She collaborated with me while I was campaigning for a school board position. Stacey was responsible for the development of the social media campaign which entailed an interactive website, Facebook and Instagram pages. She used her knowledge and skillset to produce creative and innovative ideas. I thoroughly enjoyed my time working with Stacey and came to know her as a truly valuable asset.
Client • Apr 26, 2023
Recommended
I would recommend Stacey's services to anyone looking for brand design, particularly branding and visuals. Stacey has such an eye for aesthetics, design, logos, and layouts. She made logos and visuals for me and they are absolutely gorgeous. She picked a color palette from photos I like, incorporated shapes I prefer, and went back and forth with me until they were beautiful, eye-catching, and unique to my style. She's brilliant and thorough! Stacey is also very knowledgeable about social media.
Skills and tools
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