Need someone who can take ownership of your technical systems, e-commerce operations, and customer experience without constant handholding?

I’m Joseph, a Technical Operations & Customer Experience Specialist with 8+ years of experience across SaaS, Shopify, e-commerce, technology, finance, media, and healthcare. I help businesses troubleshoot complex issues, improve workflows, support customers, build digital solutions, and keep day-to-day operations moving.

My strongest experience is supporting SaaS products used by Shopify merchants. I’ve worked across 10+ Shopify apps, investigating app and integration issues, troubleshooting unexpected behavior, reproducing bugs, identifying root causes, and implementing solutions. When an issue requires engineering support, I create clear Jira tickets with the technical details, evidence, and business impact needed to move the fix forward.

🛠 Technical & Customer Experience Resolve customer and technical issues, investigate problems, communicate clearly, and own issues through resolution.

🛍 Shopify & E-commerce Troubleshoot Shopify apps, integrations, workflows, configurations, and merchant-store issues.

⚙️ Technical Operations Identify recurring problems, improve processes, document solutions, coordinate engineering escalations, and keep systems running smoothly.

🤖 AI & Automation Use AI and automation to streamline repetitive workflows, improve efficiency, and reduce recurring operational work.

🌐 Web & Digital Solutions Build and maintain websites with WordPress and Elementor, while handling web-related troubleshooting and improvements.

📋 Business & Project Operations Manage priorities, follow-ups, workflows, handoffs, and execution across distributed teams.

I’m comfortable stepping into an existing system, understanding how things work, identifying what’s broken or slowing the team down, and taking ownership of getting it fixed.