Virtual Assistance for admin & customer support tasks

Menna Hasan

Starting at

/hr

About this service

Summary

Need an extra hand to stay organized and keep things running smoothly? I’m here to help! As a Virtual Assistant with years of experience in customer support, admin tasks, and automation, I can handle everything from emails and scheduling to research and CRM management. My goal is to save you time, reduce stress, and keep your business on track while delivering high-quality support.

Whether you’re a busy entrepreneur, startup, or small business, I’ll take care of the details so you can focus on growth.

What I Offer:

✅ Customer Support – Manage emails, live chat, and inquiries professionally ✅ Administrative Support – Data entry, file organization, and CRM updates ✅ Inbox & Calendar Management – Respond to emails, schedule meetings, and keep your calendar organized ✅ Web Research – Find leads, market trends, or any data you need ✅ E-commerce Support – Manage orders, update product listings, and handle customer queries ✅ Social Media Assistance – Schedule posts, respond to messages, and engage with your audience

Deliverables:

✔ Well-organized reports on completed tasks ✔ Email and calendar updates based on priorities ✔ CRM or database entries with accurate details ✔ A summary of customer interactions (if handling support) ✔ A smooth, stress-free workflow tailored to your needs

💡 Need something specific? Let’s chat and customize a package just for you!

What's included

Email & Calendar Management
✔ Cleaned-up inbox with important emails highlighted and unimportant ones filtered out. ✔ Organized calendar with scheduled meetings, reminders, and events. ✔ Email drafts or responses for review, as needed.
Organized Task Management
✔ A well-structured list of completed tasks and ongoing projects. ✔ Updated and prioritized to-do lists or task boards (e.g., in Trello, Asana, ClickUp).
Research & Insights
✔ Detailed research reports on topics like competitors, market trends, or specific business needs. ✔ Organized and easy-to-understand data in the preferred format (e.g., spreadsheets, Word documents).
Social Media Assistance (If Needed)
✔ Scheduled posts and content calendar for the next week/month. ✔ Responses to customer inquiries on social media, if needed.
Efficient Workflow & Communication
✔ A smooth, organized workflow for ongoing tasks or communication. ✔ Clear communication and updates on task progress.
CRM & Data Entry
✔ Updated CRM with accurate customer data, leads, or contact info (e.g., HubSpot, Salesforce). ✔ Entered and organized customer or sales data in the required system or platform.

Skills and tools

Personal Assistant

Virtual Assistant

Executive Assistant