Customer support via live chat, email & phone by Menna Hasan

Customer support via live chat, email & phone

Menna Hasan

Starting at

/hr

About this service

Summary

I’m here to help you offer top-notch customer support that keeps your clients happy and coming back! Whether you need assistance with live chat, email support, or phone calls, I’m equipped to handle inquiries, resolve issues, and ensure customers feel valued. With years of experience in customer service, I know how to respond promptly, stay organized, and maintain a professional yet friendly tone.

Let me take care of your customer support so you can focus on growing your business.

What I Offer:

✅ Live Chat Support – Respond quickly and professionally to customer queries in real-time ✅ Email Support – Efficiently handle and resolve email inquiries with accurate and friendly responses ✅ Phone Support – Assist customers over the phone with a calm, helpful approach ✅ Order & Product Inquiries – Provide detailed product information and assist with order status updates ✅ Troubleshooting & Issue Resolution – Solve problems efficiently and escalate when necessary ✅ Customer Feedback & Reports – Collect insights and provide feedback to help improve services

Deliverables:

✔ Prompt responses via email, live chat, or phone ✔ Well-documented support tickets and customer interactions ✔ Weekly summaries or reports on common customer issues and feedback ✔ Escalation management (when needed) ✔ A smooth and organized support system

💡 Need help with a specific customer service challenge? Let’s chat and tailor the service to your needs!

What's included

✅ Timely & Professional Responses
Quick and friendly replies via live chat, email, or help desk platforms.
✅ Issue Resolution & Escalation
Efficient problem-solving or proper escalation when needed.
✅ Organized Customer Interactions
Well-documented chats, emails, or tickets for easy tracking.
✅ CRM & Help Desk Management
Updates and notes on platforms like Salesforce or HubSpot.
✅ Daily/Weekly Reports (If Needed)
Insights on common issues, response times, and customer feedback.
✅ Consistent Brand Voice & Tone
Responses that align with your company’s style and values.

Skills and tools

Technical Support Specialist

Customer Success Manager

Customer Support Representative