What's included

• Product Guides

  Product guides serve as an all-in-one reference for users, covering every feature, function, and software configuration. These manuals ensure users can efficiently navigate and utilize the product without external assistance. ✅ Expected Deliverables: – Comprehensive User Guide: A structured document or website detailing the product’s functionality, workflows, and features. – Installation & Setup Guide: Step-by-step instructions on installing and configuring the software.

• User Onboarding Guides | Quickstart

  Onboarding documentation provides users with the essential information they need to quickly get started with the software. It eliminates the learning curve by offering concise, step-by-step instructions. ✅ Expected Deliverables: – Quickstart Guide: A condensed, action-oriented document with simple steps for first-time users. – Account Setup & Configuration Guide: Instructions on creating an account, setting up preferences, and personalizing the experience. – First-Time User Walkthrough: Interactive guides, tooltips, or step-by-step tutorials embedded within the product.

• Troubleshooting Guides & FAQs

  This service offers users self-service support, enabling them to quickly find solutions to common issues without needing to contact customer support. ✅ Expected Deliverables: – Troubleshooting Guide: A structured document listing common problems and their solutions. – Frequently Asked Questions (FAQs): A curated list of user inquiries with concise answers. – Error Message Glossary: A reference guide explaining common error messages and how to resolve them. – Support Escalation Paths: Instructions on when and how to contact customer support for unresolved issues.

• Version-Controlled Release Notes & Changelogs

  Release notes and changelogs keep users informed about software updates, bug fixes, and new features. These documents ensure transparency and help users adapt to product changes seamlessly. ✅ Expected Deliverables: – Version-Tracked Release Notes: Documentation of what’s new, improved, or fixed in each software update. – Feature Update Summaries: Concise descriptions of newly added or improved features.