Reliable Customer Support for E-Commerce & Business Needs

pro

Mohammed Shakil Mahmud

(2)

Starting at

/hr

About this service

Summary

Are you looking for top-tier customer support to ensure your clients receive exceptional service? I’m here to help! With over 9 years of experience in customer service, I specialize in providing reliable, efficient, and friendly support for businesses across various industries.

What I Offer:

24/7 Customer Support: Whether it's handling inquiries, resolving issues, or answering FAQs, I’m available to support your customers at any time.

Email and Live Chat Management: Responding to customer emails and live chat requests quickly and professionally, ensuring timely and clear communication.

Order and Product Inquiries: Assisting customers with product information, order tracking, returns, exchanges, and troubleshooting.

Complaint Resolution: Efficiently resolving customer complaints and concerns, ensuring positive experiences and customer retention.

Customer Feedback Collection: Gathering valuable feedback from customers to help improve your services and products, while maintaining customer satisfaction.

Why Choose Me?

Experience and Expertise: With over 9 years of experience in customer support, I bring the skills and professionalism needed to represent your brand in the best possible light.

Tailored Approach: Every business is unique, and I tailor my support services to meet your specific needs and ensure your customers get the best care.

Quick and Efficient: I’m committed to resolving issues swiftly while maintaining a high standard of service.

Proactive Communication: Regular updates on customer issues, resolutions, and insights that help improve your customer service strategy.

Deliverables You Can Expect:

Detailed customer interaction and issue resolution reports

Improved customer satisfaction with faster response times

Ongoing support for handling product-related inquiries

Enhanced customer experience and feedback collection

Let me take care of your customer support tasks so you can focus on growing your business with happy, loyal customers! Reach out now to get started.

What's included

Detailed Customer Interaction Reports
A comprehensive report summarizing all customer interactions, inquiries, issues, resolutions, and feedback. This helps the client understand the effectiveness of their customer service efforts.
Resolved Customer Cases
A list of customer cases that were successfully handled, including the solutions provided and any follow-up actions taken to ensure customer satisfaction.
Improved Customer Satisfaction Metrics
Metrics or KPIs (Key Performance Indicators) like customer satisfaction scores, response time, or first-response resolution rates, demonstrating improvements in customer service efficiency and quality.
Customer Feedback and Recommendations
A summary of customer feedback collected during interactions, including suggestions for improving products or services, and recommendations for enhancing future customer support strategies.
Knowledge Base or FAQ Updates
An updated FAQ or knowledge base document reflecting common issues faced by customers and the solutions provided, enabling faster future resolutions and better self-service for clients.

Example projects

Expert Customer Support Services for Your Business Success

Recommendations

(5.0)

Tyler McConnell • Magnum Opus Agency

Client • Nov 19, 2024

Recommended

Outstanding online admin support! Extremely organized, reliable, and efficient in managing tasks. Delivers work promptly with excellent attention to detail. A valuable, dedicated professional for any project!

JACK KATARI • BLULOGICUSA

Client • Nov 14, 2024

Recommended

I just wanted to take a moment to thank you for all your hard work and support. Your dedication made a significant difference, and I truly appreciate everything you've done to help me. Thank you for being there when I needed it!

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager