Live Chat Support Agent for E-Commerce StoresRizwan Ahmad
Slow or absent customer support is one of the fastest ways to lose a sale and a repeat buyer. Shoppers who get instant, helpful responses convert at higher rates and leave better reviews.
I provide professional live chat support for e-commerce stores, handling customer inquiries in real time so your buyers feel heard and your team stays focused on operations.
What I handle:
Pre-sale questions about products, sizing, shipping, and availability
Order status, tracking, and delivery inquiries
Returns, refunds, and exchange requests
Complaint resolution and escalation management
Upselling and cross-selling during support conversations
FAQ responses using your approved tone and brand voice
I work inside your existing support stack — Gorgias, Zendesk, Tidio, Freshdesk, or any chat platform you use — and follow your SOPs from day one.
What I need from you to get started:
Access to your chat platform
Brand voice guidelines or tone reference
Product knowledge base or FAQ document
Escalation rules for complaints and refunds
FAQs
Gorgias, Zendesk, Tidio, Freshdesk, Re:amaze, LiveChat, and most Shopify-integrated support tools. If yours is not listed, I adapt quickly.
Yes. I work entirely within your existing processes. If you do not have documented SOPs, I can help draft them during onboarding.
Coverage hours are agreed upon during onboarding. Extended and overlap-timezone coverage is available on retainer.
Yes, within the limits and policies you define. Any exceptions requiring approval are escalated to you immediately.
First response time is under 2 minutes during active coverage hours.
Starting at$5 /hr
Tags
Gorgias
Customer Service
E-Commerce
Retail
Customer Service Representative
Customer Support Agent
Direct-to-Consumer
Live Chat Agent
Tidio
Service provided by
Rizwan Ahmad Karachi, Pakistan
Live Chat Support Agent for E-Commerce StoresRizwan Ahmad
Starting at$5 /hr
Tags
Gorgias
Customer Service
E-Commerce
Retail
Customer Service Representative
Customer Support Agent
Direct-to-Consumer
Live Chat Agent
Tidio
Slow or absent customer support is one of the fastest ways to lose a sale and a repeat buyer. Shoppers who get instant, helpful responses convert at higher rates and leave better reviews.
I provide professional live chat support for e-commerce stores, handling customer inquiries in real time so your buyers feel heard and your team stays focused on operations.
What I handle:
Pre-sale questions about products, sizing, shipping, and availability
Order status, tracking, and delivery inquiries
Returns, refunds, and exchange requests
Complaint resolution and escalation management
Upselling and cross-selling during support conversations
FAQ responses using your approved tone and brand voice
I work inside your existing support stack — Gorgias, Zendesk, Tidio, Freshdesk, or any chat platform you use — and follow your SOPs from day one.
What I need from you to get started:
Access to your chat platform
Brand voice guidelines or tone reference
Product knowledge base or FAQ document
Escalation rules for complaints and refunds
FAQs
Gorgias, Zendesk, Tidio, Freshdesk, Re:amaze, LiveChat, and most Shopify-integrated support tools. If yours is not listed, I adapt quickly.
Yes. I work entirely within your existing processes. If you do not have documented SOPs, I can help draft them during onboarding.
Coverage hours are agreed upon during onboarding. Extended and overlap-timezone coverage is available on retainer.
Yes, within the limits and policies you define. Any exceptions requiring approval are escalated to you immediately.
First response time is under 2 minutes during active coverage hours.
$5 /hr