Social Media DM & Comment Management ServiceRizwan Ahmad
Unanswered DMs and ignored comments are publicly visible failures. On social platforms, slow response signals neglect — and potential customers are watching how you treat the ones who already reached out.
I manage your brand's social media inbox and comment sections, ensuring every message receives a timely, on-brand response that builds trust and moves conversations toward conversion.
What I handle:
Instagram, Facebook, TikTok, and Twitter/X DM management
Comment moderation and replies on organic and paid posts
Filtering spam, bots, and irrelevant tags
Routing purchase inquiries to your store or product pages
Identifying and flagging negative sentiment before it escalates
Collecting and logging customer feedback from social interactions
Responding to reviews on Facebook and Google Business profiles
All responses follow your approved tone guide. I never improvise on sensitive topics — those are escalated immediately.
What I need from you to get started:
Access to your Meta Business Suite or relevant platform inboxes
Brand voice and tone guidelines
A list of approved responses for common questions
Escalation rules for complaints or PR-sensitive comments
FAQs
Instagram, Facebook, TikTok, Twitter/X, LinkedIn, and YouTube comments. Coverage is scoped per platform during onboarding.
Only spam, bots, or comments that violate your platform's community guidelines. Genuine negative feedback is responded to professionally using your approved escalation script — deletion is your call, not mine.
Yes. I flag high-engagement followers, positive UGC posts, and partnership inquiries for your review.
I send a holding response and escalate to you for the answer, then update the knowledge base so it is handled independently going forward.
A weekly log of DM volume, comment activity, flagged issues, and notable interactions is delivered in your preferred format.
Starting at$5 /hr
Tags
Instagram
Community Manager
Customer Support Representative
Social Media Manager
E-Commerce
Consumer Products
Customer Support Agent
Meta Business Suite
Personal Brand
Service provided by
Rizwan Ahmad Karachi, Pakistan
Social Media DM & Comment Management ServiceRizwan Ahmad
Starting at$5 /hr
Tags
Instagram
Community Manager
Customer Support Representative
Social Media Manager
E-Commerce
Consumer Products
Customer Support Agent
Meta Business Suite
Personal Brand
Unanswered DMs and ignored comments are publicly visible failures. On social platforms, slow response signals neglect — and potential customers are watching how you treat the ones who already reached out.
I manage your brand's social media inbox and comment sections, ensuring every message receives a timely, on-brand response that builds trust and moves conversations toward conversion.
What I handle:
Instagram, Facebook, TikTok, and Twitter/X DM management
Comment moderation and replies on organic and paid posts
Filtering spam, bots, and irrelevant tags
Routing purchase inquiries to your store or product pages
Identifying and flagging negative sentiment before it escalates
Collecting and logging customer feedback from social interactions
Responding to reviews on Facebook and Google Business profiles
All responses follow your approved tone guide. I never improvise on sensitive topics — those are escalated immediately.
What I need from you to get started:
Access to your Meta Business Suite or relevant platform inboxes
Brand voice and tone guidelines
A list of approved responses for common questions
Escalation rules for complaints or PR-sensitive comments
FAQs
Instagram, Facebook, TikTok, Twitter/X, LinkedIn, and YouTube comments. Coverage is scoped per platform during onboarding.
Only spam, bots, or comments that violate your platform's community guidelines. Genuine negative feedback is responded to professionally using your approved escalation script — deletion is your call, not mine.
Yes. I flag high-engagement followers, positive UGC posts, and partnership inquiries for your review.
I send a holding response and escalate to you for the answer, then update the knowledge base so it is handled independently going forward.
A weekly log of DM volume, comment activity, flagged issues, and notable interactions is delivered in your preferred format.
$5 /hr