An AI voice agent that talks to your callers, answers from your own content, and hands off to a human when it should. Not a generic phone bot reading a script.

I build the voice layer on VAPI, tied to a RAG pipeline. A caller asks a question, the agent retrieves from a vector database of your indexed content, then speaks the answer from that content. Company policies, product info, booking rules, whatever you index, that is what it answers from. Questions outside its scope trigger a clean transfer to a person, and the agent exits once the handoff goes through.

What I build:

Voice agent on VAPI wired to your phone flow

RAG retrieval so answers come from your real content

OpenAI, Claude, or Gemini under the hood

Human handoff logic for out-of-scope calls

Multi-tenant setup if you serve multiple businesses

I built this for RouteMind, where fleet operators call in and get policy answers without tying up support staff, and for Echo, where the same setup runs alongside live chat.

You get a phone agent that handles routine calls end to end, so your team only picks up the real exceptions.