Virtual Assistant for Travel Agency Operations by Doreen NyabokeVirtual Assistant for Travel Agency Operations by Doreen Nyaboke

Virtual Assistant for Travel Agency Operations

Doreen Nyaboke

Starting at

400

/wk

About this service

Summary

I provide reliable, full-time virtual assistance for travel agencies, supporting daily operations, customer service, and OTA platform management. With experience in travel consultancy and admin support, I help you stay organized, serve clients efficiently, and grow your business without stress.

FAQs

Can you work full-time and adjust to time zones?
Yes! I’m flexible and able to work within your preferred hours.
Are you familiar with OTA platforms?
Yes I have experience with Viator, GetYourGuide, Expedia, and TravelShop.
Q: Can you handle direct client communication?
Absolutely. I’m fluent in English and experienced in travel customer support.

What's included

Booking & Rebooking Support
Manage vendor bookings, client confirmations, and timely rebooking. Ensure communication is prompt and aligned with internal policies.
OTA Platform Management
Upload and update tour listings on platforms like Viator, GetYourGuide, and TravelShop. Ensure accurate product descriptions, photos, pricing, and availability.
Client Communication
Respond to client inquiries, coordinate travel details, and resolve issues with professionalism and empathy.
Daily Admin Tasks
Assist with inbox management, reporting, calendar coordination, and internal documentation
Weekly Status Report
Summarize completed tasks, issues encountered, and next steps — sent every Friday

Skills and tools

Virtual Assistant

Canva

Google Sheets

Trello

Industries

Travel & Tourism

Customer Service

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