Virtual Assistant for Travel Agency Operations

Doreen Nyaboke

Starting at

$

400

/wk

About this service

Summary

I provide reliable, full-time virtual assistance for travel agencies, supporting daily operations, customer service, and OTA platform management. With experience in travel consultancy and admin support, I help you stay organized, serve clients efficiently, and grow your business without stress.

FAQs

  • Can you work full-time and adjust to time zones?

    Yes! I’m flexible and able to work within your preferred hours.

  • Are you familiar with OTA platforms?

    Yes I have experience with Viator, GetYourGuide, Expedia, and TravelShop.

  • Q: Can you handle direct client communication?

    Absolutely. I’m fluent in English and experienced in travel customer support.

What's included

  • Booking & Rebooking Support

    Manage vendor bookings, client confirmations, and timely rebooking. Ensure communication is prompt and aligned with internal policies.

  • OTA Platform Management

    Upload and update tour listings on platforms like Viator, GetYourGuide, and TravelShop. Ensure accurate product descriptions, photos, pricing, and availability.

  • Client Communication

    Respond to client inquiries, coordinate travel details, and resolve issues with professionalism and empathy.

  • Daily Admin Tasks

    Assist with inbox management, reporting, calendar coordination, and internal documentation

  • Weekly Status Report

    Summarize completed tasks, issues encountered, and next steps — sent every Friday

Skills and tools

Virtual Assistant

Canva

Canva

Google Sheets

Google Sheets

Trello

Trello

Industries

Travel & Tourism
Customer Service

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