Escalation and Complaints Analyst
Starting at
$
10
/hrAbout this service
Summary
Handled escalated complaints for a Fintech company, utilizing de-escalation techniques and proposing solutions that resulted in a decrease in churn rate.
What's included
Customer Care and High retention percentage
Proficiency with CRMs and word-processing applications, Conflict resolution and mediation, Strong written and verbal communication.
Skills and tools
Customer Support Representative
Google Drive
Salesforce
Zendesk