Escalation and Complaints Analyst Roselle Lobiano
Handled escalated complaints for a Fintech company, utilizing de-escalation techniques and proposing solutions that resulted in a decrease in churn rate.
What's included
Customer Care and High retention percentage
Proficiency with CRMs and word-processing applications, Conflict resolution and mediation, Strong written and verbal communication.
Roselle's other services
Starting at$10 /hr
Tags
Google Drive
Instagram
Salesforce
Zendesk
Customer Support Representative
Service provided by
Roselle Lobiano Cebu City, Philippines
Escalation and Complaints Analyst Roselle Lobiano
Starting at$10 /hr
Tags
Google Drive
Instagram
Salesforce
Zendesk
Customer Support Representative
Handled escalated complaints for a Fintech company, utilizing de-escalation techniques and proposing solutions that resulted in a decrease in churn rate.
What's included
Customer Care and High retention percentage
Proficiency with CRMs and word-processing applications, Conflict resolution and mediation, Strong written and verbal communication.
Roselle's other services
$10 /hr