What's included

• Timely and Professional Communication

  Promptly respond to customer inquiries, emails, and phone calls in a courteous and helpful manner. Ensure clear and effective communication, addressing customer needs, resolving issues, and providing accurate information.

• Efficient Order Processing and Tracking

  Accurately process customer orders, ensuring timely delivery and shipment tracking. Handle order cancellations, returns, and exchanges promptly and according to company policies.

• Effective Problem Resolution

  Resolve customer complaints, issues, and escalations in a timely and satisfactory manner. Empathize with customers, actively listen to their concerns, and propose appropriate solutions.