Admin/Customer supportKasarachi Okoye
As an Administrative and customer support service provider, I offer a range of support functions to assist businesses in managing their administrative tasks and providing excellent customer service. Some of the essential services I offer include:
Email and Phone Support: Handling customer inquiries, resolving issues, and providing information via email and telephone.
Live Chat Support: Offering real-time assistance and resolving customer queries through live chat on websites or applications.
Order Processing and Tracking: Managing the processing, tracking, and fulfilment of customer orders, including handling returns and exchanges.
Data Entry and Management: Inputting and organizing data into systems, databases, or spreadsheets to maintain accurate records.
Appointment Scheduling: Managing calendars and scheduling appointments or meetings for clients or internal teams.
Documentation and Reporting: Preparing documents, reports, and presentations, such as sales reports, expense reports, meeting minutes and lots more
What's included
Timely and Professional Communication
Promptly respond to customer inquiries, emails, and phone calls in a courteous and helpful manner.
Ensure clear and effective communication, addressing customer needs, resolving issues, and providing accurate information.
Efficient Order Processing and Tracking
Accurately process customer orders, ensuring timely delivery and shipment tracking.
Handle order cancellations, returns, and exchanges promptly and according to company policies.
Effective Problem Resolution
Resolve customer complaints, issues, and escalations in a timely and satisfactory manner.
Empathize with customers, actively listen to their concerns, and propose appropriate solutions.
Kasarachi's other services
Starting at$25 /hr
Tags
CRM
Google Calendar
Customer Support Representative
Service provided by
Kasarachi Okoye Nigeria
Admin/Customer supportKasarachi Okoye
As an Administrative and customer support service provider, I offer a range of support functions to assist businesses in managing their administrative tasks and providing excellent customer service. Some of the essential services I offer include:
Email and Phone Support: Handling customer inquiries, resolving issues, and providing information via email and telephone.
Live Chat Support: Offering real-time assistance and resolving customer queries through live chat on websites or applications.
Order Processing and Tracking: Managing the processing, tracking, and fulfilment of customer orders, including handling returns and exchanges.
Data Entry and Management: Inputting and organizing data into systems, databases, or spreadsheets to maintain accurate records.
Appointment Scheduling: Managing calendars and scheduling appointments or meetings for clients or internal teams.
Documentation and Reporting: Preparing documents, reports, and presentations, such as sales reports, expense reports, meeting minutes and lots more
What's included
Timely and Professional Communication
Promptly respond to customer inquiries, emails, and phone calls in a courteous and helpful manner.
Ensure clear and effective communication, addressing customer needs, resolving issues, and providing accurate information.
Efficient Order Processing and Tracking
Accurately process customer orders, ensuring timely delivery and shipment tracking.
Handle order cancellations, returns, and exchanges promptly and according to company policies.
Effective Problem Resolution
Resolve customer complaints, issues, and escalations in a timely and satisfactory manner.
Empathize with customers, actively listen to their concerns, and propose appropriate solutions.
Kasarachi's other services
$25 /hr