Admin/Customer support

Kasarachi Okoye

Starting at

$

25

/hr

About this service

Summary

As an Administrative and customer support service provider, I offer a range of support functions to assist businesses in managing their administrative tasks and providing excellent customer service. Some of the essential services I offer include:
Email and Phone Support: Handling customer inquiries, resolving issues, and providing information via email and telephone.
Live Chat Support: Offering real-time assistance and resolving customer queries through live chat on websites or applications.
Order Processing and Tracking: Managing the processing, tracking, and fulfilment of customer orders, including handling returns and exchanges.
Data Entry and Management: Inputting and organizing data into systems, databases, or spreadsheets to maintain accurate records.
Appointment Scheduling: Managing calendars and scheduling appointments or meetings for clients or internal teams.
Documentation and Reporting: Preparing documents, reports, and presentations, such as sales reports, expense reports, meeting minutes and lots more

What's included

  • Timely and Professional Communication

    Promptly respond to customer inquiries, emails, and phone calls in a courteous and helpful manner. Ensure clear and effective communication, addressing customer needs, resolving issues, and providing accurate information.

  • Efficient Order Processing and Tracking

    Accurately process customer orders, ensuring timely delivery and shipment tracking. Handle order cancellations, returns, and exchanges promptly and according to company policies.

  • Effective Problem Resolution

    Resolve customer complaints, issues, and escalations in a timely and satisfactory manner. Empathize with customers, actively listen to their concerns, and propose appropriate solutions.

Skills and tools

Customer Support Representative

CRM

Google Calendar

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