What's included

• Social Media Moderation Strategy

  A detailed plan that outlines approaches for managing interactions on social platforms, including methods for handling inquiries, complaints, and engaging with the audience. This strategy focuses on maintaining a positive community atmosphere, ensuring prompt and effective responses to user comments and messages.

• Customer Interaction Report

  Regular reports providing insights into customer interactions across social media platforms, detailing response times, resolution rates, and customer satisfaction levels. These reports highlight trends in customer queries and feedback, aiding in the continuous improvement of support services and strategies.

• Content Response Guidelines

  A comprehensive set of guidelines for responding to common customer inquiries, complaints, and comments on social media. This includes prepared responses, escalation procedures, and best practices for personalizing interactions to foster a positive relationship with the community.