COMMUNITY MANAGEMENT

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About this service

Summary

I cultivate thriving online communities for your brand. Unlike just responding to comments, I build connections and turn fans into brand advocates.
Let's create a loyal community that fuels your brand's success.

Process

Listen & Learn: Monitor conversations, analyze audience sentiment, and understand community dynamics.
Engage & Connect: Respond to comments and messages, spark conversations, and build relationships with community members.
Content & Growth: Curate and publish engaging content, host events, and implement strategies to attract new members.
Moderate & Maintain: Enforce community guidelines, address conflicts, and ensure a safe and positive environment.
Analyze & Adapt: Track key metrics, analyze data, and continuously refine strategies to optimize community growth and engagement.

What's included

  • Content & Engagement

    Regular social media posts: Engaging content (text, images, videos) that sparks conversation and keeps the community active. Live sessions or AMAs (Ask Me Anything): Hosting live events to connect with the community and answer audience questions in real time Contests & Giveaways: Organizing fun activities to generate excitement and grow the community.

  • Community Building

    Community Guidelines: Establishing clear rules and expectations for respectful interaction within the community. Welcome messages: Personalized greetings for new members to make them feel valued. Member recognition: Highlighting and appreciating active community members to foster a sense of belonging.

  • Reporting & Analysis

    Community growth reports: Tracking metrics like follower growth, engagement rates, and reach to showcase community health. Sentiment analysis: Understanding the overall sentiment of the community through comments and mentions. Engagement reports: Analyzing which content types and activities resonate most with the community.

  • Additionally

    Responding to comments & messages: Promptly addressing inquiries, resolving issues, and fostering positive interactions. Moderation: Maintaining order within the community by removing inappropriate content and enforcing guidelines. Escalating Issues: Addressing serious concerns or complaints that require further action from other departments.


Skills and tools

Community Manager
Community Engagement
Discord
HubSpot
Intercom
Slack
Zendesk

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