Community and experience strategist

Sandra Abrouk

Starting at

/hr

About this service

Summary

I help teams and community-driven brands design intentional, human-centered experiences that drive connection, retention and impact. By blending service design, experience strategy and community architecture, I create systems where people feel a sense of belonging and know exactly how to engage. My approach is both strategic and soulful, grounded in over a decade of work across coliving, hospitality and hybrid ecosystems.

What's included

Community Strategy Sprint
Deliverable: A 3-week sprint to design or refine your community’s purpose, structure and engagement flows. 🧩 Includes: 1× Discovery session (90 min) Community purpose & member profile clarity Engagement strategy + ritual design Onboarding & communication flow map 1× Live walkthrough of recommendations
Community Audit & Experience Map
Deliverable: A full audit of your current community journey with concrete UX, comms & culture improvements. 🧩 Includes: Review of onboarding, touchpoints, events, comms User interviews or insight gathering (optional) Visual experience map (current vs. ideal) Prioritized action plan (short/long term)

Skills and tools

Community Support Specialist

Customer Support Representative

Community Manager