Service Design

Sandra Abrouk

(0)

Starting at

100

/hr

About this service

Summary

As a service design consultant, my role is to guide companies in building their services using a human-centred methodology. By applying a holistic and empathetic approach, I help businesses gain a deep understanding of their customers' needs, pain points, and aspirations. Through research, analysis, and collaboration, I facilitate the creation of exceptional service experiences that are tailored to the target audience. By placing the human element at the core of the design process, I ensure that the services developed align with user expectations, resulting in enhanced customer satisfaction and loyalty. The added value of my service lies in transforming the way companies think about and deliver services, driving innovation, differentiation, and long-term success in a competitive market. By adopting a human-centred approach, businesses can build meaningful and impactful services that truly resonate with their customers, fostering lasting relationships and driving business growth.

What's included

User Personas
User personas are fictional representations of ideal customers that help the company understand their target audience's needs, preferences, and behaviors, allowing for more targeted and effective business strategy
Value Proposition
The value proposition is a concise statement that communicates the unique value and benefits they offer to their customers, differentiating them from competitors and compelling potential clients to choose their services.
Business Model Canva
The Business Model Canvas is a visual tool that provides a holistic overview of the business model, encompassing key elements such as revenue streams, cost structure, customer segments, and value propositions, helping to align strategic decision-making and identify opportunities for growth and optimization.
Roadmap
The roadmap is a strategic plan that outlines the company's key actions, initiatives, and milestones over a specific time frame, typically 6 months. It serves as a guide for prioritizing tasks, allocating resources, and tracking progress, ensuring that the company stays on track and achieves its objectives in a timely manner.

Example projects