Expert BPO Operations Lead: Optimizing Teams & Driving Results

Raffy Canimo

(0)

Starting at

/hr

About this service

Summary

I offer expertise in operations management, process automation, and team optimization, drawing from 16 years in BPO, Customer Service, Sales, and Content Moderation. What sets me apart is my ability to streamline workflows through automation and deliver measurable results, driving both team performance and operational efficiency.

What's included

Comprehensive Deliverables for Operational Excellence & Efficiency
Performance Dashboards: Visual reports tracking team KPIs. Customized Scorecards: For productivity, quality, and attendance. Process Documentation: SOPs and workflows for efficient operations. Content Moderation Reports: Policy compliance analysis and escalation processes. Operational Improvement Plan: Strategies for optimizing workflows. Customer Service Strategy: Tailored plans to improve service quality and customer satisfaction. Sales Workflow Optimization: Enhanced workflows to boost conversion rates and sales performance.

Skills and tools

Technical Support Specialist

Customer Success Manager

Customer Support Representative