🔍 UX Audit of Your Current Website or App

Starting at

$

1,000

About this service

Summary

Not sure where to start with improving your experience? This service identifies usability issues, pinpoints friction points, and provides clear, practical improvements that you can implement.
Timeline: 1-2 weeks
Pricing scales based on additional screens, features, and depth of research. I tailor my approach based on your product’s complexity, offering three levels of depth:
🔹 Quick UX Audit
High-level usability review of 3-5 key screens.
Identifies major UX pain points with annotated screenshots and top 3-5 recommendations for quick improvements.
Best for: Websites with only a few pages or clients who just want a "bite-sized" review.
🔹 Standard UX Health Check
Full heuristic evaluation of up to 3 core flows (ex. signup, checkout, etc.), navigation analysis and competitive benchmarking.
Deliverables include an insights report + UX improvement roadmap with implementation recommendations and prioritized UX recommendations (quick wins vs. long-term fixes).
Best for: Websites or apps needing a deep usability analysis
🔹 Deep UX Assessment
In-depth UX audit across your entire product: full heuristic evaluation of all core flows (including multiple user journeys), navigation analysis with annotated wireframes, competitive benchmarking and best practices analysis.
Deliverables include an insights report + UX improvement roadmap with implementation recommendations and prioritized UX recommendations (quick wins vs. long-term fixes). May be delivered in a presentation + walkthrough call for your team.
Best for: Scaling products, redesign planning, or teams seeking comprehensive UX guidance
💡 Not sure which package is right for you? Let’s chat! I can tailor the scope based on your needs.
📦 Deliverables may include: Heuristic Evaluation Report – Identifies usability issues & improvement opportunities ✅ User Flow & Navigation Analysis – Insights into friction points & inefficiencies ✅ Competitive Benchmarking (2-5 competitors) – See how you stack up ✅ Actionable UX Recommendations – Prioritized list with quick wins & long-term improvements ✅ Annotated Screenshots or Wireframes (if needed) – Visual guidance for changes ✅ UX Improvement Roadmap – A step-by-step plan for implementation

Process

My process is flexible and tailored to where your website or app currently stands. Whether we’re diving into research to better understand your users’ needs or jumping straight into designing a specific feature or screen, I’ve got the tools and approach to move your project forward, no matter the stage. Here's a general outline of what you can expect:
📋 Intake Form I'll send you a short form to gather some background information about your product, goals, competitors, etc.
📞 Discovery Call (Free - 30 min) We’ll discuss your needs, goals, and challenges to determine how I can best support your team. Typically via Google Meet.
🔍 UX Research I conduct my analysis, reaching out to you if any further information is needed along the way.
👩🏻‍💻 Insights Walkthrough I record a walkthrough via Loom. We can also schedule a 30-minute call for us to review together, depending on your preference. This presentation will include my insights and a prioritized list of improvements with clear explanations of the issues and suggested solution (quick wins vs. long-term fixes for better usability and engagement).
🗂️ Handoff & Documentation Seamless transition of the insights report and any relevant assets.

FAQs

  • Why should I work with you?

    I bring a unique blend of creativity and strategic thinking to every project. My approach is deeply user-focused, ensuring that designs are not only visually appealing but also intuitive and effective. With 6+ years of experience, I know how to tailor my solutions to the specific needs of your product and users. Plus, I’m committed to delivering designs that are both beautiful and functional—with measurable business impact.

  • How do you charge for your services?

    I offer flat-rate pricing based on the scope of the project, which ensures there are no surprises along the way. My rates reflect my experience and the level of expertise I bring to each project. I’ll provide a clear, upfront estimate based on your needs and project goals.

  • What do you need from me to get started?

    To get started, I'll need some context on your product, target users, and business goals. If you have any existing user research, analytics, or design files, that would be helpful. If not, I’m happy to guide you through a discovery phase to gather the information we need to kick things off.

  • Can you work with existing designs or do you only create new ones from scratch?

    I can work with existing designs! Whether you need a full redesign or just some optimization or tweaks to your current interface, I’m happy to collaborate and build upon what you already have. My goal is to make sure the final design is user-friendly, visually engaging, and aligned with your objectives.

  • Do you work with teams or solo?

    I’m comfortable working both independently or collaborating with your in-house team 🙌 . If you have a developer or project manager already on board, I can seamlessly integrate with them to ensure smooth communication and successful project delivery.

What's included

  • 📞 Discovery Call

    We'll kick things off with a call to help me understand your product, goals, key metrics, and end users.

  • 📊 Heuristic Evaluation Report

    A structured review of your website or app product based on usability best practices (e.g., clarity, efficiency, accessibility).

  • 🔍 Competitive Benchmarking

    A structured review of competitors' experiences, comparing key usability strengths and weaknesses to provide additional context for recommendations.

  • 🗺️ User Flow & Navigation Analysis

    A breakdown of how users move through key tasks on your website or app, highlighting friction points and areas for improvement. Includes visual examples showing usability issues and potential refinements.

  • 🚀 UX Improvement Roadmap

    An action plan outlining analyses insights, quick wins vs. long-term fixes for better usability and engagement. This includes a prioritized list of improvements with clear explanations of the issues and suggested solutions.

  • 👩🏻‍💻 Insights Walkthrough

    Once the analysis is completed, I'll either record a walkthrough via Loom or schedule a 30-minute call to walk you through my findings and recommendations.


Duration

2 weeks

Skills and tools

Product Designer

UX Designer

UX Researcher

Airtable

Airtable

Figma

Figma

G Suite

G Suite

Loom

Loom

Miro

Miro