E-commerce Operations SOP / Process Documentation

Chan Ling Liu

Starting at

250

About this service

Summary

I create clear, actionable SOPs and fulfillment workflows for e-commerce operations. My work covers 3PL handover, warehouse receiving, routing logic, and escalation flows so your teams reduce errors and increase speed. With multi-warehouse experience, I turn complex logistics processes into simple documents anyone can follow.

FAQs

What information do you need from me?
Your current workflows (if any), warehouse structure, 3PL responsibilities, and any known exception categories.
What formats do you deliver SOPs in?
Google Docs or Notion, with optional flowcharts created in ClickUp.
Can you revise or improve my existing SOPs?
Yes. I can re-structure unclear documents and standardize them into clean, easy-to-follow workflows.

What's included

Fulfillment Workflow SOP
A complete step-by-step SOP covering order processing, picking, packing, routing, and shipment release.
Warehouse Handover & Receiving SOP
Clear documentation for how inventory, replenishment, and receiving are handled across warehouses or 3PLs.
Exception Handling Flow
Structured flowchart showing delay reasons, escalation paths, responsible teams, and resolution steps.
3PL Handover & Escalation SOP
A structured SOP defining how orders, packing lists, exceptions, and escalations should be handed over and processed between your team and 3PL warehouses.

Duration

4 days

Skills and tools

Consultant

Operations Manager

Project Manager