Customer Service//Customer Support//Chat Support

Grace Ajeigbe

(0)

Starting at

/hr

About this service

Summary

As a customer service specialist, I offer comprehensive support to manage customer interactions, resolve inquiries, and enhance customer satisfaction through detailed reporting and analysis.

My unique approach combines a strong focus on empathetic communication with data-driven insights to continuously improve service quality and customer loyalty.

Process

1. Initial Consultation:

Discuss your customer service needs, goals, and scope of work.

Agree on pricing, terms, and communication preferences.

2. Onboarding:

Set up access to systems and tools.

Share relevant documents and customer service guidelines.

Establish a communication plan and schedule.

3. Training and Familiarization:

Review your customer service protocols and undergo training on your products/services.

Set up a knowledge base and resources.

4. Task Execution:

Handle customer interactions and resolve inquiries.

Log interactions and updates in the CRM system.

5. Regular Reporting and Feedback:

Provide regular updates and performance reports.

Review tasks and gather feedback to make necessary adjustments.

FAQs

How do you measure customer Satisfaction and Performance?
I use key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores, providing regular reports to track and analyze these metrics.
What is your availability?
I am available during regular business hours and can accommodate urgent or after-hours support as needed.

What's included

Customer interactions logs/Resolved Customer Issues/Customer Satisfaction Reports//Training Materials//Performance Metrics etc.
1. Customer Interaction Logs: Detailed records of all customer interactions.
Training Materials
Developed or updated training resources for customer service reps.
Resolved Customer Enquiries
Documentation of resolved inquiries and issues.
Customer Feedback Analysis
Comprehensive analysis of customer feedback trends and areas for improvement.
Process Improvement Suggestions:
Recommendations for enhancing customer service processes.
Customer Satisfaction Reports
Analysis of customer satisfaction metrics and feedback.
Performance Metrics
Reports on key performance indicators like response and resolution times.
Escalation Reports
Detailed reports on escalated issues and their resolutions.