Project Management

Pro

Flaviu Nicolaevici

Starting at

$

25

/hr

About this service

Summary

With over 11 years of experience in IT Service Operations and Project Management, I help businesses streamline processes, improve service quality, and scale effectively. I specialize in tech-enabled solutions that combine people, data, and smart workflows. Currently providing both strategic and hands-on support — from operations setup & service migrations to daily maintenance & problem solving.

What's included

  • Project Coordination

    End-to-End Project Coordination and Planning (IT/Infrastructure): - define goals - setup governance - track implementation - review outcome - find improvements.

  • Working Method

    Agile/DevOps Organization & Support: - organize in Sprints and Epics (ex: Jira) - define DEV tasks - deployment planning - defect solving and improvements - ticket handling (ex: Service Now)

  • Documentation

    Scaling, Process Redesign & Documentation: - document processes and handbooks (Confluence, O365, G Suite)

  • Performance Monitoring

    Quality Initiatives & Performance Monitoring: - project dashboards - KPI tracking - SLA reviews

Skills and tools

Product Manager

Program Manager

Project Manager

Confluence

Confluence

Jira

Jira

Microsoft Excel

Microsoft Excel

Microsoft PowerPoint

Microsoft PowerPoint

ServiceNow

ServiceNow

Industries

IT Infrastructure
Computer Software
Data

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