Project Management
Starting at
$
25
/hrAbout this service
Summary
With over 11 years of experience in IT Service Operations and Project Management, I help businesses streamline processes, improve service quality, and scale effectively. I specialize in tech-enabled solutions that combine people, data, and smart workflows. Currently providing both strategic and hands-on support — from operations setup & service migrations to daily maintenance & problem solving.
What's included
Project Coordination
End-to-End Project Coordination and Planning (IT/Infrastructure): - define goals - setup governance - track implementation - review outcome - find improvements.
Working Method
Agile/DevOps Organization & Support: - organize in Sprints and Epics (ex: Jira) - define DEV tasks - deployment planning - defect solving and improvements - ticket handling (ex: Service Now)
Documentation
Scaling, Process Redesign & Documentation: - document processes and handbooks (Confluence, O365, G Suite)
Performance Monitoring
Quality Initiatives & Performance Monitoring: - project dashboards - KPI tracking - SLA reviews
Skills and tools
Industries
IT Infrastructure
Computer Software
Data