Operations Management

Pro

Flaviu Nicolaevici

Starting at

/hr

About this service

Summary

With over 11 years of experience in IT Service Operations and Project Management, I help businesses streamline processes, improve service quality, and scale effectively. I specialize in tech-enabled solutions that combine people, data, and smart workflows.

Currently expanding into software development, I bring both strategic and hands-on support — from operations setup & service migrations to daily maintenance & problem solving.

What's included

Service Quality & Governance
- Quality review and continuous improvement (ITIL knowledge) - KPI dashboards & procedures (PowerBI, Excel, G Suite) - Agile Rollouts for SaaS, Industry IT and others (Jira, Confluence, Azure, HTML, CSS, JS) - Provisioning & Change management support (Service Now, Jira, ERP) - Problem solving & Risk management - Languages: English, German, Romanian

Skills and tools

Business Administration

Operations Manager

Business Operations