Community Management 🤳🏻
Contact for pricing
About this service
Summary
💡 About the service:
I will actively interact with your community to create meaningful connections, solve any issue or question they might have, and cultivate a supportive and engaging environment where everyone feels valued and heard.
🙋🏻♀️ To whom is this service?
To those who need extra help replying to their DM’s, responding to comments, and wanting to create a community with their followers!
🤔 How many accounts are included in the hour rage?
Only two accounts can be Instagram, Facebook, TikTok, or YouTube.
If you want me to manage another platform please do not hesitate to ask!
Process
Step 1: Onboarding 🏄🏻♀️
You will receive right away an email explaining the next step and how to work together and schedule our first meeting!
Step purpose: Have a clear idea of the workflow.
Step 2: Understanding your brand 💭
During our meeting, we will discuss your goals, the approach you want to have with your community, common messages you receive, etc. With this information, I can work on a Communication Strategy to guide us to the best outcome!
Step purpose: Have enough information to build a compelling communication strategy for your community.
Step 3: The Communication Strategy delivery 🥖
We will discuss the strategy to check if everything is in order and how you desire it, and if it is all perfect we can start the management!
Step purpose: Make sure we have the same vision for the future of your community and that you like the style of replies and engagements I think to suit the best!
Step 4: Let’s start replying to those DM’s 🤳🏻❤️
I will start right away to check your DM’s, comments, and any sort of interaction you receive on your platforms.
What's included
Communication Strategy 🧩
I will implement a strategy that will guide us on how to reply to the messages you receive. This includes the tone of voice you will use, comment categorization for future replies, automatization, etc.
DM's reply 🙌🏻
I will read and reply to all your customers’ doubts in your DM's!
Comment liking ❤️
I will let them know we read these important comments on your post (specially the first ones)
Comment reply 😉
Did someone post a question? We are here to clarify and help the rest who might be thinking the same!
More engagement 💘
Comment and like customer accounts, a wink to say "Hey, we see you too!"
Skills and tools
Customer Support Representative
Community Manager
Community Support Specialist
HubSpot
Instagram
Metricool
TikTok
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