What's included

• Experience

  I have extensive experience in administrative tasks and handling outbound and inbound customer inquiries, resolving issues, and providing timely and accurate information. I possess exceptional listening skills, ensuring that each customer feels heard, valued, and satisfied with their interaction.

• Problem Resolution

  I am skilled at de-escalating tense situations, empathizing with customers, and finding effective solutions that meet their needs while adhering to company policies.

• Communication

  As a proactive communicator, I value clear communication and transparency in work relationships and I explore all channels available to keep my clients updated.

• Strong People Management Skill

  I believe in leading by example and inspiring my team members to achieve excellence. I foster a culture of collaboration, trust, and continuous improvement. I am passionate about empowering individuals and creating a cohesive, high-performing team.