Customer support representative

Starting at

$

20

/hr

About this service

Summary

My focus on delivering exceptional customer experiences has led me to excel in various areas such as email support, chat support, and back-office operations. I'm well-versed in ticketing systems like Zendesk and adept at providing virtual assistance, ensuring efficient handling of customer inquiries and prompt issue resolution.
Moreover, I offer strong sales acumen, with expertise in customer retention, debt collection, and sales calls. Whether it's addressing customer concerns or driving sales initiatives, I am committed to delivering results and exceeding expectations.

What's included

  • Increased efficiency and effectiveness

    I can identify and suggest improvements to processes, knowledge bases, or self-service options, ultimately streamlining operations and reducing resolution times.


Skills and tools

Customer Support Representative
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk

Industries

Customer Service

Work with me