Customer support/Virtual assistant pro

Yvette Uwera

Starting at

500

About this service

Summary

I offer comprehensive customer support services, including troubleshooting technical issues, providing product information, and assisting with account management. What sets me apart is my ability to quickly adapt to various customer needs, provide personalized assistance, and offer solutions.

FAQs

How many years of experience do you have?
I have more than 7 years of experience in customer support/callcenter
Which languages do you speak other than English?
I speak French, Kinyarwanda and Swahili
You supported customers from which countries?
I assisted customers from all over the world. Africa, Europe, Canada, USA, Australia and Asia

What's included

Customer support
I will deliver as per your expectations by: 1. Providing exceptional customer service via phone, email, chat, and social media 2. Resolving customer inquiries, issues, and complaints in a timely and professional manner 3. Building rapport and relationships with customers to enhance their overall experience 4. Documenting customer interactions and maintaining accurate records of customer interactions 5. Collaborating with other teams, such as sales or technical support, to address customer needs effectively 6. Continuously developing knowledge of products or services to provide accurate information to customers 7. Meeting or exceeding performance metrics, such as response time, customer satisfaction, and resolution rate 8. Providing feedback to improve customer support processes and systems for better efficiency and effectiveness.

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