What's included

• Handling Customer Inquiries

  Respond to emails, chats, or calls professionally. Provide accurate information and solutions.

• Resolving Customer Complaints

  Address issues efficiently with a problem-solving approach. Ensure customer satisfaction with proper follow-ups.

• Live Chat & Email Support

  Monitor and respond to live chat requests. Organize and manage email communications.

• CRM Management & Ticket Handling

  Use customer support software (e.g., Zendesk, Freshdesk, HubSpot) to track and resolve tickets. Update customer records and interactions in the CRM.

• Customer Feedback Collection & Reporting

  Gather customer feedback through surveys or reviews. Provide insights and reports to help improve customer experience.

• Follow-Ups & Retention Support

  Send follow-up emails to ensure customer issues are fully resolved. Assist in customer loyalty or retention programs.