Users rarely tell you a screen is confusing. They just leave, or send a support message. I look at your product the way a first-time user does, find exactly where people hesitate, and redesign those moments.

What I look at How people move through your key screens: what they notice first, where they pause, which words they misread, and which steps could disappear altogether.

What you receive

A walkthrough review of up to 5 key screens or flows

A ranked list of usability problems, each with why it matters and how to fix it

Redesigns of the 2 screens with the biggest impact, annotated for your developers

A clickable prototype to share with your team or test with users

Clearer wording for buttons, labels and error messages

Where this comes from I redesigned the course navigation of EduAI Pro, a CPD platform for teachers, many of them new to online learning. It became a step-by-step roadmap where every slide shows whether it's done, current or locked. A product that works for someone who isn't tech-savvy works better for everyone.

The process

You share the product, your goals and any user feedback

I review the flows and send the problem list

We agree which 2 screens to redesign

You get the redesigns and the prototype