Comment & reputation management
Hirwa Cedric
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About this service
Summary
Comment and reputation management services involve monitoring and moderating online conversations and feedback about a brand or product, and responding in a timely and appropriate manner. This includes managing comments on social media platforms, review sites, and other online forums, as well as tracking and analyzing brand mentions and sentiment across the web. The goal is to maintain a positive reputation and relationship with customers, address any concerns or issues, and promote brand loyalty and trust. Effective comment and reputation management can help increase engagement, improve customer satisfaction, and ultimately drive business growth.
What's included
Management of audience engagement
I will help you monitor and respond to comments, messages, and online reviews in a timely and professional manner. Competitor analysis - I will help you monitor your competitors and gain insights into their social media strategies and know whats working for them and how you can compete with them. Trend analysis - My services will help you identify trends and patterns in social media conversations related to your brand or industry.
Skills and tools
Community Manager
HootSuite
Sprout Social
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