Crafting seamless experiences with empathy.

Starting at

$

120

/hr

About this service

Summary

I bring a creative edge to problem-solving, specializing in identifying opportunities where customer experience meets business objectives. My strength lies in seamlessly guiding businesses through strategic decision-making and implementation, ensuring innovative solutions that surpass expectations. With a keen eye for detail and a systematic approach, I excel at bridging gaps and infusing projects with a harmonious blend of creativity and strategic vision.

Process

Understand the need and goal of the business: This involves meeting with stakeholders to understand the problem we're trying to solve, the business objectives, and any constraints or requirements.
Uncover customer pain points: Through research, interviews, and data analysis, I identify the key pain points and challenges faced by our target users.
Propose a solution with business and technical requirements: Based on the insights gathered, I collaborate with the team to brainstorm and develop a solution that addresses both user needs and business goals. This includes defining the scope, creating user flows, and outlining the technical requirements.
User testing: I create prototypes or mockups of the proposed solution and conduct user testing sessions to gather feedback and validate the design decisions. This helps ensure that the final product will meet user expectations and needs.
Final design: Using the feedback from user testing, I refine the design, incorporating any necessary changes or improvements. This includes creating high-fidelity mockups, defining the visual style, and ensuring consistency across the user interface.
Development phase: I collaborate closely with developers to ensure that the design is implemented correctly and that any technical constraints are addressed. This may involve providing assets, answering questions, and reviewing the implementation to ensure it matches the design intent.

What's included

  • Product Requirements Document (PRD)

    A document outlining the goals, features, functionality, and constraints of a product, serving as a guide for the development team.

  • User Stories

    Short, simple descriptions of a feature told from the perspective of the person who desires the new capability, often used in Agile development.

  • Conceptual Designs

    High-level visual representations of potential product ideas, helping to explore different concepts and directions.

  • Wireframes

    Low-fidelity, schematic representations of a user interface, focusing on layout and functionality without detailed design elements.

  • Prototypes

    Interactive, medium to high-fidelity representations of a user interface, allowing stakeholders to experience and test the design.

  • Design Mockups

    High-fidelity visual representations of the user interface, incorporating colors, typography, and imagery to resemble the final product.

  • Design Specifications:

    Detailed documentation specifying the visual and interaction design details of a product, including measurements, colors, and behaviors.

  • Usability Reports

    Summaries of findings from usability testing sessions, including observations, issues identified, and recommendations for improvement.

  • Style Guides

    Documentation that defines the visual and UX design standards for a product, ensuring consistency across different screens and elements.

  • Interactive Prototypes

    Prototypes that simulate the functionality of a product, allowing stakeholders to interact with the design as if it were a live product.

  • User Research Findings

    Insights and observations from user research activities, such as interviews, surveys, and usability tests, that inform the design process.


Skills and tools

User Researcher
Product Designer
Figma
Jira

Industries

Banking
FinTech

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