What's included

• Heuristic Evaluation

  A systematic review of the interface using usability principles (e.g. Nielsen’s heuristics) to identify usability issues, inconsistencies, and friction points.

• Accessibility Review

  An assessment of how well the product meets accessibility standards (e.g. WCAG), ensuring inclusivity and compliance with regulations.

• UX Scorecard / Benchmarking

  A snapshot of how the current experience performs across key UX categories (e.g. navigation, content clarity, task completion) with scoring and rationale.

• User Journey Breakdown

  A mapping of the key user flow(s) to highlight friction, cognitive load, and emotional pain points from entry to goal completion.

• Competitive Analysis

  A review of similar products to benchmark features, usability, and UX best practices—highlighting areas where your product can differentiate or improve.

• UX Heatmap / Behavior Insights

  (If available) Analysis of usage data, heatmaps, or session recordings to understand how users navigate, where they drop off, or struggle.

• Microcopy & Messaging Review

  Evaluation of labels, instructions, CTAs, and error messages to ensure clarity, tone alignment, and user confidence—especially crucial in fintech.

• Prioritized Recommendations

  A clear, actionable list of issues and opportunities, ranked by severity, impact, and effort—empowering your team to make high-impact fixes fast.

• Annotated Screens / UX Report

  Visuals of audited screens with notes directly pointing to UX issues, backed with insights and practical suggestions for improvements.

• Quick Wins & Strategic Fixes

  A categorized list separating easy-to-implement changes from larger UX challenges that require design or tech resources for roadmap planning.