Service Delivery Manager
Contact for pricing
About this service
Summary
• Serve as the primary point of contact for all service delivery issues, requests, and inquiries.
• Oversee and manage a team of service delivery professionals, ensuring that quality standards are met and exceeded.
• Develop and implement strategies to improve service delivery operations and efficiency.
• Monitor service delivery KPIs and SLAs, taking corrective action as necessary to maintain high levels of performance.
• Establish and maintain strong relationships with internal and external stakeholders, including clients, vendors, and other service providers.
What's included
Daily reports, and step by step alignment.
Serve as the primary point of contact for all service delivery issues, requests, and inquiries.
Skills and tools
IT Specialist
Project Manager
Technical Support Specialist
Google Docs
Microsoft Office 365
Microsoft Power BI
Microsoft Teams