What's included

• Quality Guidance

  Provide guidance to over customer support representatives with respect to coaching and feedback sessions

• Feedback Analysis

  Measure individual and team contributor levels to improve customer satisfaction to support quality procedures and to ensure the customers are happy and satisfied.

• Complaint Escalation

  Efficiently manage support tickets, ensuring they are prioritized, tracked, and resolved promptly.

• Coaching and Training

  Provide training to support representatives on quality standards, helping them bridge any knowledge gap in order to provide exceptional support to customers.