What's included

• Escalation Handling

  Apply and exhaust all knowledge about a particular situation. And only escalate complex or unresolved issues to higher-level support, ensuring customers' concerns are addressed in the shortest time possible.

• Quick TAT

  Carefully understand and resolve customer issues and inquiries promptly, ensuring timely resolution and increased customer satisfaction.

• Exception Customer Service

  Show empathy, and engage in friendly and professional interactions with customers to create a positive experience.

• Effective Troubleshooting

  Actively listen and accurately diagnose technical issues and provide effective solutions to our customers.