Operations and Team Management by Yda Loraine Bautista

Operations and Team Management by Yda Loraine BautistaOperations and Team Management by Yda Loraine Bautista

Operations and Team Management

Yda Loraine Bautista

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About this service

Summary

Streamlined operations by optimizing processes and managing cross-functional teams effectively. Led efforts in setting and achieving performance metrics, enhancing overall operational efficiency.

What's included

Operations Manual
A comprehensive manual detailing the operational processes, standard operating procedures (SOPs), and best practices designed to streamline workflows and ensure consistency across teams. Format: PDF and Word Document Quantity: 1 manual (30-40 pages) Revisions: Up to 2 rounds of revisions based on client feedback.
Team Performance Dashboard
An interactive dashboard that provides real-time insights into team performance metrics, KPIs, and operational efficiency, enabling data-driven decision-making. Format: Excel or Google Sheets Quantity: 1 dashboard with customizable views
Leadership Training Program
A structured training program for team leaders, focusing on key leadership skills, effective communication, conflict resolution, and team motivation strategies. Format: PDF and presentation slides Quantity: 1 program (20-25 slides and a 15-page guide) Revisions: Up to 2 rounds of revisions based on client feedback.

Skills and tools

Community Support Specialist

Zendesk

Industries

Computer Software

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Customer Support

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