Operations and Team Management

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About this service

Summary

Streamlined operations by optimizing processes and managing cross-functional teams effectively. Led efforts in setting and achieving performance metrics, enhancing overall operational efficiency.

What's included

  • Operations Manual

    A comprehensive manual detailing the operational processes, standard operating procedures (SOPs), and best practices designed to streamline workflows and ensure consistency across teams. Format: PDF and Word Document Quantity: 1 manual (30-40 pages) Revisions: Up to 2 rounds of revisions based on client feedback.

  • Team Performance Dashboard

    An interactive dashboard that provides real-time insights into team performance metrics, KPIs, and operational efficiency, enabling data-driven decision-making. Format: Excel or Google Sheets Quantity: 1 dashboard with customizable views

  • Leadership Training Program

    A structured training program for team leaders, focusing on key leadership skills, effective communication, conflict resolution, and team motivation strategies. Format: PDF and presentation slides Quantity: 1 program (20-25 slides and a 15-page guide) Revisions: Up to 2 rounds of revisions based on client feedback.


Skills and tools

Community Support Specialist
Zendesk

Industries

SaaS

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