What's included

• Customer Support Strategy Document

  A comprehensive document outlining the customer support strategy, including key objectives, target audience, communication protocols, and escalation procedures. Format: PDF and Word Document Quantity: 1 document (15-20 pages) Revisions: Up to 2 rounds of revisions based on client feedback.

• Knowledge Base (KB) Articles

  A set of user-friendly articles covering common customer queries, troubleshooting steps, and product information to empower both customers and support agents. Format: HTML and PDF Quantity: 10 articles (approx. 500 words each) Revisions: Up to 3 rounds of revisions for each article.

• Customer Support Training Manual

  A detailed training manual designed for new customer support agents, including procedures, best practices, FAQs, and role-playing scenarios to ensure high-quality support. Format: PDF and printed booklet Quantity: 1 manual (20-25 pages) Revisions: Up to 2 rounds of revisions based on client feedback.