Customer Support by Yda Loraine Bautista

Customer Support by Yda Loraine BautistaCustomer Support by Yda Loraine Bautista

Customer Support

Yda Loraine Bautista

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About this service

Summary

I’m offering a tailored customer support solution that enhances operational efficiency and customer satisfaction through strategic documentation, knowledge management, and comprehensive training. What sets me apart is my focus on creating a collaborative support environment, empowering agents with the tools and knowledge they need to excel, and fostering a culture of continuous improvement to drive exceptional customer experiences.

What's included

Customer Support Strategy Document
A comprehensive document outlining the customer support strategy, including key objectives, target audience, communication protocols, and escalation procedures. Format: PDF and Word Document Quantity: 1 document (15-20 pages) Revisions: Up to 2 rounds of revisions based on client feedback.
Knowledge Base (KB) Articles
A set of user-friendly articles covering common customer queries, troubleshooting steps, and product information to empower both customers and support agents. Format: HTML and PDF Quantity: 10 articles (approx. 500 words each) Revisions: Up to 3 rounds of revisions for each article.
Customer Support Training Manual
A detailed training manual designed for new customer support agents, including procedures, best practices, FAQs, and role-playing scenarios to ensure high-quality support. Format: PDF and printed booklet Quantity: 1 manual (20-25 pages) Revisions: Up to 2 rounds of revisions based on client feedback.

Skills and tools

Customer Support Representative

Freshdesk

Industries

Computer Software

More services

Operations and Team Management

Contact for pricing